We do our best to ensure that each product arrives to you safely. However, sometimes mistakes can happen. In the rare instance that your product arrives damaged, please reach out to us at firstname.lastname@example.org with a photo of the damage, along with your order number, and we’ll be sure to make it right for you.
We hope that you will love using products as much as we love creating them, so if there’s any reason that you’re unsatisfied, please reach out to us at: email@example.com. However because all of our products are made by hand, we cannot offer returns at this time. But we will however do whatever we can to make it right for you.
Are your products made from natural, sustainable materials?
Yes, we sustainably hand-harvest and source all of our materials and make our products in small batches in our Vancouver studio. We don’t use any preservatives in our products and so they are safe to use on your face, body and in your home.
What’s the best way to burn Season candles?
After lighting, always allow your candles to melt out into a large wax pool before extinguishing. This way your candle will continue to burn evenly. The burn-time per candle is around 35 - 40 hours for our 150 gram travel tin.
All of our candles come with pre-trimmed pure cotton wicks. Snip off the charred wick before re-lighting for an optimal burn pool. If you notice any smoking at the wick, this is a sure sign that you need to trim the wick.
Finally, always burn your candle in an open space, away from flammables and safely out of reach of children and pets.
What is the average burn time?
Our 150 gram travel tins will burn for around 35 - 40 hours.
Are your body mists safe to use on the face?
Yes, our body mists are made from sustainably, hand-harvested organic plant materials, which we steam distill in small batches. They’re safe, gentle and beneficial as both facial and body mists. For use on the face, either mist directly onto the skin, or spray onto a cotton pad and blot onto the skin. Be sure to always test a small patch of skin for any sensitivities you may have.
How long will my Usnea last for?
We hand-harvest, sort and freeze-dry each Usnea lichen to ensure proper quality, sanitation and preservation. We prefer not to use any preservatives, such as glicerin and instead keep Usnea in its natural state to ensure that it will continue to absorb all applied essential oils. Due to the delicate nature of the Usnea lichen, its shelf-life varies and will depend on environmental conditions, such as sunlight, humidity and room temperature. To ensure a longer shelf-life, we recommend that you keep your Usnea out of direct sunlight.
Do you offer wholesale discounts?
Yes we do. If you’re interested in placing a wholesale or bulk order, please reach out to us at: firstname.lastname@example.org